Visitors FAQ

Need information? Do you have a query? Contact our team by email [email protected] or by phone +33 (0)1 76 77 13 58.

You can order your badge by logging on this webiste.

Yes. The badge, ordered online in A4 format, will give you direct access to the exhibition. Download it and present it at the entrance to the exhibition. This will allow you to bypass the queues on the door.

We remind you that your badge is personal and non-transferable. Once ordered, it can no longer be modified. Any order made is definitive and non-reimbursable.

No. Your badge is personal and non-transferable.

As stipulated when the order is placed and in the general terms and conditions of sale, badges and store items are non-refundable.

If you have ordered your access badge for SIAL but it has not arrived in your mailbox:

• Check that your badge email has not been identified as spam. The sender address is: [email protected] Consider adding this address to your Contacts directory.
• Make sure that you have entered the correct email address.
• Check that your payment has been accepted. If it hasn't, there may be a problem with your bank card. Contact your bank to find out why (card cap reached, 3-D Secure, etc.). We only accept VISA and Mastercard cards.
• Check also that you have correctly finalised the purchase procedure. It may be that you have not completed your order. In this case, check your emails: you will have received a personal account creation email. Log onto your personal space to finalise your present order.
• If, despite all this, the problem persists, contact our team at the following address: [email protected]

Your badge is delivered in PDF format. If you are unable to open it, we recommend you download the latest version of Adobe Reader.

You can access your personal space by logging on this webiste.

After any order in the SIAL shop, a Visitors area is automatically created. This personal space allows you to :

• Track your orders online
• Print your badges
• Request invitation letter (visa) related to the badges ordered
• Print your payment slips (no other slips issued)
• Placing a new order
• Finalize an unfinished (or running) order

For security reasons, the SIAL team cannot under any circumstances communicate your password by telephone or e-mail. We invite you to click on the Forgotten password link on the home page of your Personal Space.

In keeping with our mission, it remains our firm intention to keep in touch with our market and accompany the recovery and the transformation of food industry market players. At each edition, we decipher the market and the trends emerging in the world food sector, and we have tirelessly reinvented ourselves over more than 50 years as the imperative go-to figure in the food industry.

We will consequently be offering a series of new events from October 2022 onwards dealing with major global issues, trends and innovation that are set to shape the food industry of the future.

These highlights will include major international and exclusive studies, conducted by the expert partners of SIAL: Kantar, ProtéinesXTC and NPD. Cutting edge analysis of leading trends and how they evolve over time, based on a three-pillar approach: Customer expectations, Product innovation and Out-of-home food service behaviour.

We will continue to expand our global network to offer regional growth platforms with major annual gatherings in China, Canada, Indonesia, India and the United Arab Emirates. More information on SIAL Network's website.