1. Visitor badge

How much do the badges cost? Fermer

Different rates apply depending on whether you order your badges in advance (online) or at the entrances to the show. Badge prices are available in our Practical Information section.

Are there special rates for children, teachers, pensioners, the unemployed, work committees or former exhibitors? Fermer

SIAL Paris is an exhibition strictly reserved for professionals, so access is not permitted for children under 16.

Teachers, pensioners, former exhibitors and the unemployed pay the standard individual rate. If you are a work council, please write to us at the following address: [email protected]

How do I get my badge online? Fermer

To order your SIAL access badge, there is a button "Order your visitor badge" on the home page of www.sialparis.fr or www.sialparis.com. Click on the button, create your login and password.

Can I access the trade show with an e-badge on a mobile phone or tablet? Fermer

From the 2020 edition onwards, badges presented on electronic media (PC screen, mobile phone screen...) will be accepted to access the show.

2. Order your badge online

Does the badge ordered online give me direct access to the show? Fermer

Yes, the A4 size badge ordered online gives you direct access to the exhibition. Print it out, present it at the entrance to the exhibition and avoid the queues!

Can I edit my badge? Fermer

We remind you that a badge is personal and nominative. Once ordered, it cannot be modified. All orders are final and non-refundable.

I ordered a 5-day badge, can I lend it to one of my colleagues? Fermer

No. Your badge is personal and non-transferable.

Can I cancel my badge order? Fermer

As specified at the time of the order and in the general conditions of sale, the badges as well as the articles of the shop are not refundable.

I ordered my badge but I didn't receive it by e-mail, what can I do? Fermer

You have ordered your SIAL access badge but it did not arrive in your mailbox :

  • Make sure your badge has not been identified as spam. The shipping address is [email protected]. Do not hesitate to add this address to your contact book.
  • Have you provided us with the correct email address ? 
  • Has your payment been accepted? If not, there may be a problem with your credit card. Please contact your bank to find out why (credit card limit, 3D Secure...) We only accept VISA, Mastercard and American Express.
  • Please also make sure you have completed the purchase procedure. It is possible that you may not have finished your order. In this case, please check your mailbox: an e-mail to create a personal account has been sent to you. Log in to your personal space to finalize your current order.
  • If the problem persists, please contact our team by e-mail at the following address: [email protected]

I have received the confirmation of my order and my badge is available in my personal space but I can't see it Fermer

Your badge is delivered in pdf format. If you have problems opening it, we recommend that you download the latest version of Adobe Reader.

3. Invitations

How do I receive an invitation code to order my badge? Fermer

Please note that the SIAL Paris team does not issue invitation cards or invitation/privilege codes to order your badge online. These are distributed exclusively by SIAL Paris exhibitors and partners or during exceptional operations.

I have a privileged code or an invitation card, is it valid at the entrance of the show? Fermer

No, invitation codes are only valid on the Internet according to the terms and conditions specified when the code is given.

Please note that your invitation paper card is not valid at the exhibition. You have to register online first. 

I have received a paper invitation card: how can I use it? Fermer

To obtain your free SIAL Paris access badge, you must register online using the invitation code on your paper invitation card.

4. Matchmaking and mobile app

When will I be able to download the Mobile application? Fermer

The new SIAL Paris 2020 mobile application will be available from April 2020.

To be informed of the application's availability, do not hesitate to subscribe to the SIAL Paris Newsletter or to follow SIAL Paris on Facebook, Linkedin, Instagram or Twitter.

How do I use the Matchmaking service? Fermer

SIAL Paris is renewing its Matchmaking service this year. This free service will be available via our SIAL Paris 2020 mobile application as of April 2020.

To be informed of the opening of the Matchmaking platform, do not hesitate to subscribe to the SIAL Paris Newsletter or to follow SIAL Paris on Facebook, Linkedin, Instagram or Twitter.

5. Visitor area

What can I do in my visitors area? Fermer

After any order in the SIAL shop, a Visitors area is automatically created. This personal space allows you to :

  • Track your orders online
  • Print your badges
  • Request invitation letter (visa) related to the badges ordered
  • Print your payment slips (no other slips issued)
  • Placing a new order
  • Finalize an unfinished (or running) order

How can I retrieve the password to access my Visitors area ? Fermer

For security reasons, the SIAL team cannot under any circumstances communicate your password by telephone or e-mail. We invite you to click on the Forgotten password link on the home page of your Personal Space.

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